To return or exchange items please complete the following form or contact our customer service team on 020 3191 9901.
Unwanted/ Exchange Items
Unwanted items can be returned for exchange or refund provided they are returned within 28 days of purchase. Returns for unwanted or exchange items are made at the expense of the customer. Goods and packaging must be returned in saleable condition otherwise a credit or exchange cannot be given. If you require a collection this can be arrange and will be chargeable at £12.00 up to 25kg.
Faulty Products/ Items received incorrectly
Faulty products or items received in error will be collected at no charge to the customer and will be credited or exchanged as applicable.
It's simply so easy.